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"We offer professional in-home care for your pets while you are away"

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PAYMENT AND CANCELLATION POLICY

In order to provide the best service, for you, your pet and others, we have established the following policies.

PAYMENT

Payments for walking or sitting service are to be paid in full at the time of booking or on our first day service begins. We accept all major credit cards, check or cash. Please set up an account with PayPal at www.paypal.com if you are interested in using a credit card, this is a secure site. Please leave tips in pet sitters name or cash.

CANCELLATIONS

24 Hour notice is required. Any cancellation on made after 7 am on the day of a scheduled service or series of services are not refundable. You can leave a voice mail message at the office prior to 7 am the day of the visit.

HOLIDAYS: PAYMENTS & CANCELLATIONS

The following days are considered holidays: Easter, 4th of July, Thanksgiving, Christmas and New Year’s Day,.

All reservations for Thanksgiving, Christmas, and New Year’s must be paid in full at booking.

Cancellations three weeks prior to first visit are not refundable for entire schedule and will be given a credit and can be used for future services.

Holiday charges have a $5 per day additional fee.

VISITING HOURS

Normal Visiting hours commence at 7 am. and conclude at 7 pm.

Evening Hours commence at 7:01 pm and end at 6:59 am. Any night visits will be charged an addition$10 for that visit.

SAME DAY SERVICE REQUESTS

All walk or sit services booked the same day as service need to be received within (3) hours notice to be placed on the schedule and are subject to an additional surcharge of $5 per visit.

Any walk or sit service booked less than (3) hours notice are subject to an additional surcharge of $5 per visit.

KEY COPIES

We must have 2 working keys at the time of the consultation or give the sitter $2 to make a copy for the office. Key drop off/pick up charge of $15.

Vacation Checklist:

Check Here Questions to ask yourself when preparing for your departure:
  Have you left 2 sets of keys for the pet sitters?
  Have you notified your neighbors, family, security company or other persons watching your house that pet sitters will be coming in to care for your animals?
  Are all the animals' medications with the pet sitter or in a place where they can locate them?
  Does your pet sitter have the veterinarian information in case of emergency?
  Is there sufficient food for you pet(s) for the duration of your trip?
  Have you left a contact number or means of contacting you in the event of an emergency?
  If you are not available, is there someone who we can contact to authorize emergency decisions?
  Are all safety hazards removed from animals and, subsequently, the pet sitters?
  To avoid any mistaken accusation about possible PPPS impropriety, have you accounted for all of your valuables in advance of your leaving?
  Have you made sure to instruct the pet sitter on all procedures regarding your property or the care of the animal?

 


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